DATE(S)
June 24-26, 2024
FEE
- Physical: ₦200,000
- Online: ₦180,000
DURATION & TIME
- Duration: 3 days
- Time: 9.00 am – 4.00 pm
Introduction
This Marketing, Sales and Customer Service Skills training course is designed to help those working in sales and marketing to identify, recruit and understand service skills to retain the perfect customer.
Whether an old hand at sales & marketing or brand new, this fun and highly practical three-day course is designed to stimulate sales & marketing activity by identifying and using best practices.
Workshop Objectives
Learn techniques to define and identify the ideal customer profile.
Improve skills for a better overall customer experience.
Apply advanced strategies for exceptional customer satisfaction.
Understand buyer behaviour and adapt sales approaches accordingly.
Acquire strategies for successful sales closure and follow-up.
Training Methodology
This course, conducted both physically and virtually, offers presentations, training manuals, and practical sessions. Seasoned trainers with extensive experience will cover a mix of activities, theories, group discussions, role plays, assessments, and case studies. An industry expert will wrap up the session, sharing practical insights, followed by a Q&A with participants.